Terms of Service

1. Adults only

Saathi is for adults aged 18 or over, or the age of majority where you live if that is higher. You may not create an account, or let anyone else use your account, if you are under that age. We ask for your date of birth at sign-up and do not keep the full date. If our systems or our team see signs that a user may be a minor, we turn off adult features, require age verification, and may close the account.

2. Companions are AI

Every companion on Saathi is an artificial intelligence. Companions are not humans, and no human is writing their replies. They are not therapists, counsellors, doctors, lawyers, financial advisers or any other kind of professional, and nothing they say is professional advice. Companions can be wrong, can misremember, and can say things that are inaccurate or unsuitable. Use your own judgement and speak to a qualified person for medical, mental health, legal or financial matters.

If you are in danger or thinking about harming yourself, contact local emergency services or a crisis line. In the US you can call or text 988. See our Safety page.

3. Your account

• One person per account. Keep your password private and tell us if you think someone else has accessed your account.
• Give accurate information at sign-up, including your date of birth.
• Do not sell, share or transfer your account.
• Do not use automated tools to access the service, scrape it, or test it for weaknesses without our written permission.
• You are responsible for what you send. You must follow our Acceptable Use Policy, which forms part of these terms.

4. Your content

You keep ownership of what you write and the companions you create. You give us a limited licence to store, process and display it only to run the service for you, including generating replies, keeping memories, and running safety checks. We never use your conversations to train AI models. Our Privacy Policy explains how we handle your data.

Generated replies are produced for you, and you may use them for personal purposes. You must not present generated content as written by a real person, or use it to deceive or harm others.

5. Adult mode

Adult mode allows mature themes between adult characters. It is off by default. It is only available when all of these are true:

1. you have passed age verification through our verification provider (an ID document check or facial age estimation, depending on where you live);
2. you have actively opted in, and confirmed that you want to see adult content;
3. adult content is permitted in your country or region; and
4. your account is in good standing.

You can turn adult mode off at any time in settings. We may suspend adult mode, or ask you to verify again, if we see signs of a policy breach or that a minor may be using the account. Even in adult mode, everything in the Acceptable Use Policy remains prohibited.

6. Plans and cancellation

Some features may be offered as paid plans. Prices and what is included are shown before you buy. Companions never mention prices, plans or purchases in conversation, and never suggest you need to pay to keep them happy.

We do not use dark patterns. In particular:

• You can cancel a paid plan in settings, online, in no more steps than it took to subscribe. You never need to email, call or chat to cancel.
• We do not show guilt-inducing screens, countdowns, or messages from your companion when you cancel or delete your account.
• Cancellation takes effect at the end of the current billing period, and we tell you the exact date. Refunds follow the law where you live.
• We remind you before a free trial converts to a paid plan or before an annual plan renews.

7. Ending your account

You can delete your account at any time in settings. Your account is deactivated straight away and permanently deleted within 30 days, except for limited records we must keep by law (see the Privacy Policy).

We may suspend or close your account if you break these terms or the Acceptable Use Policy, if the law requires it, or if your use puts others at risk. Serious violations, such as any sexual content involving minors, lead to immediate permanent closure and may be reported to the authorities. For less serious issues we usually warn first, then limit features, then suspend. If you think we got it wrong, contact safety@[domain to be confirmed] and a person will review the decision.

8. Availability and changes

We work to keep the service running but cannot promise it will always be available or error-free. We may change features. If we make a material change to these terms we will tell you in the app before it takes effect and ask you to accept the new version.

9. Liability

To the extent the law allows, the service is provided as it is, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer. [Liability cap, warranty language and consumer-law carve-outs to be drafted by counsel.]

10. Governing law and contact

[Governing law, venue and dispute resolution to be confirmed by counsel.]

[Legal entity name and registered address to be confirmed]. Questions about these terms: legal@[domain to be confirmed].